Privacy Policy
Privacy Policy
WHO WE ARE
Last Updated: 10-09-2025
Use of Data
We use the collected data for purposes such as:
Providing and maintaining the Service
Notifying you about changes to our Service
Providing customer care and support
Providing analysis or valuable information to improve the Service
Monitoring the usage of the Service
Detecting, preventing, and addressing technical issues
SMS Notification Consent
You consent to receive SMS messages for confirmation or estimate purposes by submitting a service request. This allows us to efficiently communicate updates regarding your request and provide essential information to enhance your customer experience with us.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string, to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Rapawzel Dog Grooming & Daycare is committed to not sharing, selling, renting, or in any way making the personal data of its users available to third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Data Security and Handling
We take the security and proper handling of your personal information seriously. Rapawzel Dog Grooming & Daycare implements reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, misuse, loss, alteration, or disclosure.
Personal data collected through our website, contact forms, booking requests, or SMS communications—including names, phone numbers, email addresses, and message content—is stored securely and accessed only by authorized personnel who require this information to perform customer service, scheduling, or operational functions.
Phone numbers and SMS-related data are used strictly for customer care, appointment confirmations, service estimates, operational updates, and verification purposes. This information is never sold, rented, or shared with third parties for marketing or promotional use, and SMS opt-in data is treated as confidential.
We use trusted service providers and platforms that follow industry-standard security practices to transmit and store data, including encryption where applicable. While no method of transmission over the internet or electronic storage is 100% secure, we continuously review and improve our security measures to maintain the integrity and confidentiality of your information.
Data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or operational requirements. Upon request, and subject to applicable laws, we will delete or anonymize your personal data in a secure manner.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We hold certifications in animal care and handling from the Department of Health and Mental Hygiene of New York City, and we specialize in Pet Boarding and Daycare COVID-19 protocols. We also hold a Grooming Certification for both in-salon and mobile services, so your pet is always in expert hands.